Refund policy

At KOROA, customer satisfaction is very important to us. Because all our products are made-to-order through Printful, we unfortunately cannot accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind.

However, if your order arrives damaged, misprinted, or defective in any way, we’re here to help. Please contact us at info@shopkoroa.com within 30 days of receiving your item. If your package is lost in transit, claims must be submitted within 30 days of the estimated delivery date.

To process your issue, please include:

• A detailed description of the problem
• Clear photos showing the defect or issue
• Your order number

Once approved, we’ll gladly offer a replacement at no extra cost or a full refund if a replacement isn’t possible.

Please note:

• We do not accept returns or issue refunds for incorrect sizing due to customer error. Always check the size guide carefully before ordering.
• We cannot refund shipping costs unless the error is on our side.